Museum, Gallery, Exhibitions Maintenance Services

Trinax is an award-winning organisation with a highly proven track record that is fully capable of providing the highest standards of preventive and comprehensive maintenance services for museums, galleries and exhibitions that includes the upkeep of the IT infrastructure and interactive installations.

Our Services

Multimedia Systems & Equipment Maintenance Services for Museums, Galleries and Exhibitions

Our Services

Multimedia Systems & Equipment Maintenance Services for Museums, Galleries and Exhibitions

Hardware

The maintenance of hardware equipment such as digital signage, touchscreens, projectors and computer systems by running a comprehensive maintenance process, diagnosing the health of the equipment and replacing of the components.

Software

The maintenance of software applications ranging from frontend apps on touchscreens or mobile devices, middleware such as cron jobs, backend applications such as content management systems. Includes the service to enhance, modify and debugging.

Audio & Visual

The maintenance of all AV equipment such as speakers and display systems such as projectors and LED screens by running a comprehensive maintenance process, diagnosing the health of the equipment and replacing of the components.

Tactile installations

The maintenance of physical installations such as interactive walls, gondolas, playgrounds that includes mechanical and digital integrations. It includes the replacement of prints and signages.

Management and Documentations

Management of space refreshments and update requests for hardwares and softwares, including advisory and proposal of new concepts/solutions. Maintenance of documentations for administrative and auditing purposes.

System and Cyber Security

Being accredited ISO27001 and Data Protection Trustmark, we are able to identify the security gaps and execute the necessary to fill the gaps. It includes professional advisory to adopt the best security practices.

Technical Support

We are ready to provide 24/7 coverage and provide quick response and resolution time, based on the SLA requirements.

Our Team

Trinax’s team contains a wide range of industry professionals needed to maintain a museum, gallery and exhibition professionally and assuredly

Hardware Engineers

Maintenance of interactive exhibition installations that includes tactile and digital aspects
Maintenance of audio-visual (AV) equipment
Maintenance of server infrastructure for galleries, exhibitions and museums

Software Engineers

Experienced programmers responsible for interactive software and systems
Profound expertise in programming languages such as C++, Java,NET and more
Proven records for different Operating Systems such as Windows, Linux and Apple)
Efficient maintenance for system functionality
Monitor infrastructure and systems’ health

Creatives and Designers

Deep understanding for print and digital requirements
Able to quickly replicate and replace any damage or misinformation of the exhibitions
Facilitates visual enhancement and upgrades

Project Managers

Proven records of maintenance service
Availability (SA) time of 99% for past galleries & museums projects
Manage and schedule for routine checks & system backups (comprehensive maintenance only)
Manage and dispatch engineers on-site for all maintenance services
Maintain comprehensive documentations for auditing purpose

Hardware Engineers

Maintenance of interactive installations including tactile and fully digital ones
Maintenance of AV equipment
Maintenance of server infrastructure

Software Engineers

Programmers responsible for interactive softwares and system
Experienced in programming languages such as C++, Java, .NET and more
Proven records for different Operating Systems such as Windows, Linux and Apple)
Maintain system functionality
Monitor infrastructure and systems’ health

Creatives and Designers

Understand all kinds of requirements for print and digital
Able to quickly replicate and replace any damage or misinformations of the exhibitions
Support visual enhancement or upgrades seamlessly

Project Managers

Proven records of Service Availability (SA) time of 99% for past galleries & museums projects.
Manage and schedule for routine check & system backups (comprehensive maintenance only)
Manage and dispatch engineers on-site.
Maintaining comprehensive documentations ready for auditing.

Testimonials

What the maintenance team was did was timely, professional and protects the interest of LTA based on the insights that the situation might turn unfavorable should this be addressed only after the warranty period ends.

It was a joy working with Trinax to gamify our customer reward programme. Trinax has demonstrated exceptional service and strong commitment throughout the entire process of creating Manulife Motion Game (MMG), a motion game that is the first of it’s kind in Singapore. The smiles on people’s faces as they were immersed in the exciting gameplay environment were a sight to behold. Many thanks to your team for being so open-minded and accommodating to our requests for changes. We really appreciate your responsiveness and prompt replies. The project may be over but we are glad to have gained a trusted partner in Trinax, whom we look forward to collaborating with again in the future

Just a quick note to thank you and your team for the outstanding service you have provided during our Christmas 2017, Chinese New Year 2018 and Digital Directories Systems. You guys have been extremely prompt in replying and addressing all our issues with regards to our campaigns and directory systems. Our relationship with Trinax Private Limited has been excellent and we look forward to more future working opportunities with each other

We are now at the end of the project for the OSIM store in Jewel and we are extremely thankful to be working with your team, especially Jay. After she came on board for this project, she has been awesome and we greatly appreciate her professionalism, prompt response and excellent communication throughout this journey. Concerns and issues were promptly ironed out and we did not have to worry about anything. It has been pretty smooth and now that everything is running in our store at Jewel, we would like to celebrate the fruits of our labour with Trinax!

Types of Maintenance

	Preventive	Comprehensive
General housekeeping for all digital and non-digital infrastructure
Scheduled maintenance routine
Diagnosis & servicing works for all systems and equipment
Repair & replace of malfunctioning computer systems, audio & visual equipment, software programmes and interactive installations
Support both ad-hoc calls and routine checks
Fast-turnaround support

Our Track Records

Below are some of the projects that we have been entrusted to conduct maintenance services for:

Singapore Mobility Gallery
HDB My Living Space Gallery @ HDB Hub
JTC one-north Gallery
Great Eastern VOLTAGE Customer Service Centre
Great Eastern Changi Agent Service Centre
Manulife Customer Service Centre
Burger King with more than 60 outlets island-wide
SAFRA Club Houses which currently has a total of 6 club houses island-wide

HAVE A QUESTION?

CALL US:

+65 6694 8700

EMAIL:

info@trinaxgroup.com

ADDRESS:

68 Kallang Pudding Road
#01-01 SYH Logistics Building
Singapore 349327

HOW TO GET HERE:

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Museum, Gallery, Exhibitions Maintenance Services

Our Services

Multimedia Systems & Equipment Maintenance Services for Museums, Galleries and Exhibitions

Hardware Maintenance

Digital Signage, Touchscreens, Projectors & Computer Systems, AV Equipments