Trinax understands the importance of your personal data and privacy and therefore takes the protection of them very seriously. As such, we process all of your personal information in compliance with the Personal Data Protection Act 2012 (‘PDPA’).
We have further put in place additional measures in the form of our internal data protection policies and other security safeguards whenever we handle personal information on your behalf or on that of our clients at all times.
While we understand that your privacy is of your paramount importance, it may be inevitable in the course of business that some of your personal data is shared and collected in communications between us, whether these communications are for the purposes of understanding your needs or in the course of providing any of our service offerings to you.
Generally, the term ‘personal information’ refers to any information that identifies or can be used to personally identify an individual. This includes information such as your name, address, telephone number, identification or passport number as well as email address.
Your personal information may be collected by Trinax whenever you/we:
In addition to the above, we may also obtain your personal information through third parties from time to time. Where we do so, we will seek confirmation from such third parties that they have obtained your personal information legally and that we have the right to acquire it from them and to use it.
In all cases that you have voluntarily provided your personal information to us, you will have been deemed to have consented to the collection and use of such personal information by Trinax unless you inform us otherwise.
For those seeking a career with us, we may also collect your personal information as part of your application. Where you have voluntarily provided personal information of a third party in the course of submitting your application, kindly ensure that you have obtained the consent of such third party prior to providing such personal information to us.
Providing us with your Personal Data is voluntary. However, if you choose not to provide us with the Personal Data described in this Policy, we may not be able to fulfil our contractual duties towards you or facilitate your request or provide the service to you, or the company you may be representing
The type and extent of personal information we generally collect depends on the method and purpose of communication between us.
Typically, we collect the following types of personal information:-
Trinax does not collect sensitive personal information relating to your health, religion, race or political beliefs.
As for our clients, we may also collect additional personal information about you as part of our business requirements (e.g. for point of contact for billing, invoicing and payment purposes). This is necessary in our continuing pursuit of providing you, our valued client, with the best-in-class services and solutions that you have come to expect from the Trinax name.
Trinax will only keep your personal information for such period as there is a business or legal need.
In general, we may collect, hold and use your personal information for one or more of the following purposes:
From time to time, we may be required to disclose and/or share personal information with other parties for the purposes set out in paragraph 2.5 above.
Whenever we share personal information to other parties, we will take steps to ensure that these recipients have in place adequate measures and safeguards relating to confidentiality and data protection.
In certain cases, we will also encrypt, aggregate and anonymise personal information before sharing it. This means that the information will only be presented over a range (e.g. by age) and cannot be used to personally identify you.
In this section, we provide some of the instances in which we disclose or share personal information with third parties and our purposes for doing so (where applicable).
Primarily, Trinax may disclose personal information to our employees and representatives for business and administrative reasons mentioned in paragraph 2.5 from time to time. For these purposes, it may be that some of our employees and representatives are based overseas. As such, it may be that your personal information is transferred outside of Singapore although we will try to limit the instances in which such transfer occurs.
Where necessary and to the extent required, Trinax may from time to time disclose your personal information to:
From time to time, our website may display links that allow you to post your enquiries or comments accessible by the general public over the internet. When doing so, kindly be reminded that caution should be exercised whenever you are posting personal information online.
Apart from the foregoing, Trinax does not provide any personal information to unaffiliated third parties for direct marketing purposes unless you have given your consent to do so. We will only disclose personal information without first seeking your consent where required by law, an order of court/tribunal or otherwise permitted under the PDPA.
Personal information collected and held by us comes in a variety of mediums e.g. verbal, electronic or written. However, we generally do not keep any personal information that is sensitive in nature.
During the time we hold your personal information, we will take reasonable precautions to protect them from misuse, loss, unauthorised access, modification or disclosure by using a combination of physical, administrative and technical safeguards. Some of the measures we’ve put in place to secure and protect personal information include:
While we take great care in ensuring the security of personal information held by us, we nonetheless wish to highlight that information which is transmitted online remains susceptible to access by unauthorised third parties. This is due to the inherently insecure nature of the internet as a medium of data transmission. As such, we are unable to guarantee with any certainty, the security of communications containing personal information transmitted over the internet.
As any communications submitted over the internet are done so at your own risk, we would like to remind you to exercise caution when using the internet as a medium for data transmission for personal information.
While we endeavour to ensure that personal information about you held by us remains accurate, up to date and complete, we may not be able to immediately react to changes to your personal information that may occur from time to time.
To that extent, you may wish to request access to personal information about you that is held by us at any time, including to correct such personal information that is inaccurate, incomplete or out of date. Kindly note that access to your personal information in the manner requested is given subject to exceptions allowed by law or the PDPA and where it is reasonable and practical to do so.
Should you wish to access or correct your personal information, please send a written request to our Data Protection Officer using the contact details set out at the end of this policy. Our Data Protection Officer will respond to your request within thirty (30) days after you have made the request. Note that in some instances, a nominal fee may be charged to you to cover the cost of retrieving the requested personal information.
In certain circumstances, we may nonetheless deny your request for access to or correction of your personal information. For example, where granting such access will interfere with the privacy of others, is unlawful or would result in a breach of confidentiality. In such cases, we will provide you with written reasons for refusing your request and the mechanisms available to you to appeal against our refusal.
If you have any concerns regarding how your personal data is being handled by Trinax or wish to make a complaint about a breach of the PDPA by us, you may send your complaint in writing to our Data Protection Officer using the contact details set out at the end of this policy.
Our Data Protection Officer will respond to you in writing within thirty (30) days, setting out what action Trinax will take in response to your complaint, or alternatively, where there has been no breach, an appropriate explanation.
Alternatively, you may also wish to submit your complaint directly to the Personal Data Protection Commission of Singapore (PDPC) which is the regulator tasked to administer and enforce the PDPA at https://www.pdpc.gov.sg/Individuals/Complaints-and-Reviews.
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We will not retain any of your Personal Data when it is no longer needed for any business or legal purposes. We will dispose of or destroy such documents containing your Personal Data in a secure manner as soon as it is reasonable to assume that the permitted purpose is no longer being served by their retention. Any unsolicited personal data received by us will be returned to the sender immediately. If received by email or through our website, these unsolicited personal data will be deleted right away. If received by telephone, these will not be recorded
From time to time, we may send you communications and information about our services and solutions that we consider may be of interest to you. These communications may come in various forms e.g. mail, SMS, fax or email.
If you do not wish to receive such direct marketing communications from us, you can opt-out of receiving them by informing us using the contact details set out at the end of this policy or using the opt-out mechanisms provided in the marketing communication itself.
Do note that even if you opt-out of receiving marketing related communications from us, we may still send you important administrative messages, and you cannot opt-out from receiving administrative messages.
68 Kallang Pudding Road
#01-01 SYH Logistics Building
Attention to: Data Protection Officer
All contents contained in or accessed through Trinax’s website are provided on an “as is” and “as available” basis and user agrees to use them at their sole risk. Trinax expressly disclaim all warranties of any kind, whether express or implied, including implied warranties of merchantability, satisfactory quality, fitness for a particular purpose and non-infringement, to the fullest extent allowed by law.
Without prejudice to the foregoing, Trinax make no warranty as to the accuracy, reliability or quality of any content or service obtained through this website or any defects therein will be corrected and that such content and access to them are error free and uninterrupted or available at all times.
Trinax assumes no responsibility whatsoever for any and all claims, damages, losses, expenses, costs or liabilities (including without limitation, any direct, indirect, punitive, special, incidental or consequential damages or loss of profits) arising from the use of information taken from this website or from that of other companies that have placed links to their site on this website.
By accessing Trinax’s website and online services, user agrees that such access and/or use, as well as this policy are construed in accordance with, and governed by the laws of the Republic of Singapore and hereby submits to the exclusive jurisdiction of the Singapore courts.
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